![]() In the new page, you can access your mail inbox. If you have another set email like Gmail, you’ll be redirected to a verification page to verify your identity. Samsung will ask you if you want to reset the password, PIN or Pattern. You may find a solution by trying various combinations. Try to log in and select Forgot Password. In most cases, people are unable to log in because either the CAPS LOCK or the NUM LOCK button has been pressed when the password was created, or when login is attempted. Delete the “Secure Folder” folder and start the application again. A pop up appears Click on ‘ Browse ’ and choose a folder or drive location where you want to save recovered data from locked files and folders Click ‘ Start Saving ’ and then enter the password that you used to encrypt the files and folders. You are the only one who has your password, and we cannot reset it. If you do not yet have important files in the Secure Folder, and can afford to lose what is stored in the Secure Folder, you can start over. Click on the encrypted files and folders’ checkbox and then click ‘ Recover ’. If you cannot log in to DataVault anymore, you can reset your password here: Secure Folder password This account is used to log in to DataVault, it does NOT provide any access to data. When purchasing DataVault, you are given a free ENC License Account. For DataVault, we have two kinds of passwords: Passwords are an essential part of DataVault, since the encryption is using the password as a key. I forget my safe folder password.
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